We are proud to have been awarded 5 star Sustainable Tourism status, the highest level possible, by the Association of Independent Tour Operators (AITO).
Customers Code of Conduct
All tourism potentially has an environmental, social and economic impact so we ask you to help us negate any detrimental impact your holiday has on the environment. Please take the time to read the comprehensive information contained in our brochure and pre-departure information on the destination, preferably before you go.
We make a commitment to:
- protect the environment - its flora, fauna and landscapes
- respect local cultures - traditions, religions and built heritage
- benefit local communities - both economically and socially
- conserve natural resources - from office to destination
- minimise pollution - through noise, waste disposal and congestion
Our Sustainable Tourism Policy
We ask you to help:
Respect the Environment
Act responsibly to protect the natural beauty and wildlife of our destinations for future generations to enjoy whilst living in or visiting the country, paying particular attention to local guidelines regarding the building of fires and barbecues.
Respect for Others
Please be aware of a country's religious beliefs and dress appropriately when you are away from the resort areas. Please always ask permission when taking photographs. Respect other guests and locals by keeping noise levels to a minimum at night.
Using Local Restaurants
Our destinations have an excellent selection of good quality restaurants. By eating in local restaurants you are ensuring your visit benefits the wider community
Spend Your Money Wisely
Make sure your money benefits the local people by buying local products and services.
Preserve Energy
Save energy and the environment by turning off lights, air-conditioning and electrical items when not needed.
Preserve Water
Water is often taken for granted in the western world so it’s important to avoid waste, especially in developing countries where water is extremely precious.
Please help preserve supplies by:
- Only leaving dirty towels and laundry on the floor for washing.
- Turn off dripping taps.
- Using a basin of water with a plug rather than a running tap.
- Having a shower instead of bathing in a full tub.
- Reporting any leaks immediately.
Help the Schools
Primary school education is often free but in most third world countries parents have to provide pens, paper, books and even desks and chairs so the following things are always welcome:
- Pens, pencils, exercise books, A4 pads, chalk.
- Unwanted children's clothes & shoes.
- Children's toys.
Please remember these items need to fit in your suitcase and be within your luggage allowance.
Our resort staff will advise you on distribution. Please do not hand out sweets, pens etc to local children as it encourages begging and non-attendance at school; this is strongly disapproved of by the children's parents.
Do Not Support Illegal Trading
When shopping please refrain from buying items made from ivory, reptile skin, fur or tortoise/turtle shell to ensure animals and plants are able to thrive in their natural environment.
End Child Sex Exploitation
This is a problem in many developing countries, so we ask you to report to your representative anything that you consider to be suspicious. All prostitution is illegal and paying anyone under 18 in cash or kind for sexual contact is punishable by both local (14 years imprisonment) and UK laws.
