Frequently Asked Questions

Luggage allowance on Brussels Airlines flight is 2 pieces per person. As UK Health and Safety guidelines prohibit handlers from lifting bags weighing more than 32kgs, please use more than one bag if your are using your full allowance. Only two bags of hold luggage are permitted per person. Each piece of hand luggage may not be larger than 55x40x23 cm and may not weigh more than 8 kgs. Please ensure that you only carry one piece of hand luggage.

If you are staying at Hotel Keur Saloum or Domain Les Paletuviers, the flights will be chartered in to Banjul, The Gambia, so the luggage allowance is 20 kgs per person. Hand luggage is 5kgs per person.

French is the official language in Senegal, although a little English is spoken in hotels.

British passport holders do not require a visa for entry to Senegal for up to a 3 month stay. All other nationalities should check with the Embassy of Senegal; telephone 0207 9384048 or visit www.senegalembassy.co.uk

Yes, between Dakar Airport and your hotel and they may go via Saly. All transfers will be in air conditioned 4x4 vehicles or mini buses. Please contact us if you wish to upgrade to a private or tailor made transfer.

These can be expected 2 weeks prior to your date of travel and will include our information booklet 'Your Guide to Senegal' which we hope you will find useful.

If you have any special requests for your holiday accommodation or flights, please ensure they are requested at the time of booking as procedures for flight requests vary from airline to airline and they require as much notice as possible.

We shall be pleased to pass on your request to the airline or hotel, however we cannot guarantee that they will be met.

Any amendment will be subject to availability, amendment charges, plus any difference in costs. Further details should be obtained from our Administration Department on 0845 330 2083 or at admin@senegal.co.uk

We advise that you consult your doctor prior to booking as certain medications may be recommended.  No vaccinations are compulsory to visit Senegal, however we strongly suggest you take anti malaria tablets.

The local currency is the West African CFA Franc, although Euros are also accepted in hotels. Please be aware that travellers cheques are not widely accepted. Credit cards are generally accepted in hotel and restaurants, however you should always ask about surcharges.

As a result of UK Government legislation, we are required to collect Advance Passenger (passport) Information from all customers (including infants) travelling to and from the UK by air. If we do not receive this information, tickets cannot be processed.

When did it start?

• It applies to all flight travel from 1st November 2010.

What information is needed per passenger?

• Full name, as per your passport including any middle names.
• Your date of birth.
• The travel document 'type' eg: passport.
• Your nationality.
• Passport Country of Issue.
• Passport number and expiry date.

When is the information required by

• Either at the time of booking or at least 7 days before travel in order for your tickets to be processed in time. Failure to do so will prevent tickets from being issued. Any API details received within 7 days of departure will result in a Ticket on Departure being arranged, for which you maybe charged.

How can I provide this information?

• Please visit our API page on our website where you can input the information. Alternatively you can call Administration on 0845 330 2083.

What if I book late?

• Our website will not confirm a booking within 7 days of travel, unless you input your API details, so please have them to hand.
• Ticket on Departure information will not be provided until we have your API details.

A. There is very little crime against tourists in Senegal but as with any foreign destination, we advise you to exercise caution and not show off valuables or large amounts of cash when out and about, particularly in crowded areas.

A. Saly has glorious white, sandy beaches – why else would the French call it Senegal’s Côte d’Azur?  Set in a bay, the waters are calm and clear, perfect for swimming and water sports. In the Sine Saloum Delta, some of the hotels are set on rivers although there are still small sandy, beaches at frequent intervals. Caution should be taken though when swimming in any deep water, as there can be strong currents.

A. There can be problems with electricity, however hotels have their own back up generators. Any slight disruption in supply may affect the efficiency of air-conditioning and supply of hot water. The current is 220V and round 2 pin adaptors are needed.

A. Most UK mobile phones do work, however it is best to check with your provider before you travel. You can also buy a prepaid SIM card for your phone in Senegal and will be given a local mobile number.

A. We offer a full excursion programme to enable guests to explore the area around the resorts. Trips include: Île de Gorée, from where slaves were transported to the New World and Le Lac Rose, also known as the Pink Lake or Lac Retba, which is the final destination of the Paris-Dakar Rally and gets its name from the way the lake shimmers in shades of pink due to the water’s high mineral content.

A. In Senegal we work with a local handling agent, who arranges our transfers from Dakar International Airport to our hotels. (If you are travelling from The Gambia, our resort office in Banjul will arrange your transfers). An agent representative will also visit the hotels in Saly regularly but there are no visits in most of our hotels in the Sine Saloum Delta (we do have a representative in Le Royal Lodge), however in these smaller hotels you will be well looked after by the hotel staff who will be happy to answer any queries and arrange excursions for you.

A. Excellent. Most of the hotels are French owned and / or employ French chefs, so food is of a particularly high standard, with a variety of international and also local dishes on offer making the most of fresh seafood and local produce.

A. Senegal has no migrating wildebeest, giraffes or any of the large animals commonly associated with Africa, however in Saly you can visit the Bandia Nature Reserve where you can see up close and roaming freely giraffes, rhino, zebra, ostrich, antelopes, buffalo bush pigs, impala etc. In the Sine Saloum Delta you can also see a breathtaking variety of birdlife, in addition to monkeys, baboons, hyenas, lizards, dolphins and manatees.