The Senegal Experience - customer feedback

Customer Feedback

As a customer focused company we are keen to monitor the standard of our holidays and your feedback enables us to make improvements where necessary and highlight any exceptional service received.

We hope that the following results may be of interest to you:

Season Results for Winter 2009/10

General Feedback

9% of our customers have previously been to Senegal and 84% were first time visitors
The service provided by our UK staff was scored at 87% by our customers
Our most popular excursions are Bandia Park Mini-Safari, Goree Island & Dakar and The Pink Lake.
Our customers scored Senegal weather at 94%

Accommodation Feedback

Hotel	Overall Accommodation Score	Is our brochure/web description accurate?	Should our brochure description stay the same or change?
	Excellent = 100% Good = 75% Fair = 50% Poor = 25% or below	% of people who agree the description is correct	Make higher	Keep the same	Make lower
Saly
Espadon	78%	100%	0%	100%	0%
Lamantin Beach	83%	88%	0%	89%	11%
Royam	76%	100%	0%	100%	0%
Tama Lodge	90%	100%	0%	100%	0%
Sine Saloum North
Le Royal Lodge	90%	100%	0%	92%	8%
Les Collines de Niassam	90%	67%	60%	40%	0%
Sine Saloum South
Keur Saloum	79%	86%	40%	53%	7%

The High Scorers

Our customers scored the Royal Decameron Baobab at 100% for its location
Le Royal Lodge received a score of 94% for its maid service
The cuisine at Tama Lodge was rated at 92%
The friendly staff at Hotel Lamantin Beach scored 91% from our customers

Contact Customer Relations

If you would like to provide additional feedback upon your return regarding our products and services please contact our customer relations team: