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Questions & Answers

We've put together a list of answers to questions we are often asked by our customers before travelling:

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Q. What form of payment do you accept?

Debit cards (no handling charge)

  • Switch/Maestro
  • Visa Electron (through our call centre)
  • Delta

Credit cards (will incur a 2% handling charge)

  • Visa
  • MasterCard
  • Amex

Unfortunately we are not able to accept Solo cards

Cheques made payable to The Senegal Experience and your holiday reference added to the reverse of the cheque along with your name and address.

Bank transfers

  • Account number: 06019129
  • Sort code: 60-18-46

Please quote your booking reference number on all bank transfer transactions

 
Q. What is my baggage allowance?

Luggage allowance on Brussels Airlines flight is 2 pieces per person. As UK Health and Safety guidelines prohibit handlers from lifting bags weighing more than 32kgs, please use more than one bag if your are using your full allowance. Only two bags of hold luggage are permitted per person. Each piece of hand luggage may not be larger than 55x40x23 cm and may not weigh more than 8 kgs. Please ensure that you only carry one piece of hand luggage.

If you are staying at Hotel Keur Saloum or Domain Les Paletuviers, the flights will be chartered in to Banjul, The Gambia, so the luggage allowance is 20 kgs per person. Hand luggage is 5kgs per person.

 

 
Q. Is English widely spoken?

French is the official language in Senegal, although a little English is spoken in hotels.

 
Q. Do I require a visa to visit Senegal?

British passport holders do not require a visa for entry to Senegal for up to a 3 month stay. All other nationalities should check with the Embassy of Senegal; telephone 0207 9384048 or visit www.senegalembassy.co.uk

 
Q. Are transfers included?

Yes, between Dakar Airport and your hotel and they may go via Saly. All transfers will be in air conditioned 4x4 vehicles or mini buses. Please contact us if you wish to upgrade to a private or tailor made transfer.

 
Q. When will I receive my tickets?

These can be expected 2 weeks prior to your date of travel and will include our information booklet 'Your Guide to Senegal' which we hope you will find useful.

 
Q. Who do I tell about special requests?

If you have any special requests for your holiday accommodation or flights, please ensure they are requested at the time of booking as procedures for flight requests vary from airline to airline and they require as much notice as possible.

We shall be pleased to pass on your request to the airline or hotel, however we cannot guarantee that they will be met.

 
Q. How do I go about changing my booking?

Any amendment will be subject to availability, amendment charges, plus any difference in costs. Further details should be obtained from our Administration Department on 0845 330 2083 or at admin@senegal.co.uk

 
Q. Do you need vaccinations to visit Senegal?

We advise that you consult your doctor prior to booking as certain medications may be recommended.  No vaccinations are compulsory to visit Senegal, however we strongly suggest you take anti malaria tablets.

We have joined forces with the Lloyds Pharmacy Online Doctor so you can now purchase your malaria tablets on line and have them delivered direct to your door. Any commission we receive from sales will be donated to our School Development Fund. Please click the following link to access the service: Lloyds Pharmacy - Online Doctor

 
Q. What is the local currency?

The local currency is the West African CFA Franc, although Euros are also accepted in hotels. Please be aware that travellers cheques are not widely accepted. Credit cards are generally accepted in hotel and restaurants, however you should always ask about surcharges.

 
Q. What is Advance Passenger information (API)?

As a result of UK Government legislation, we are required to collect Advance Passenger (passport) Information from all customers (including infants) travelling to and from the UK by air. If we do not receive this information, tickets cannot be processed.

When did it start?

  • It applies to all flight travel from 1st November 2009.

What information is needed per passenger?

  • Full name, as per your passport including any middle names.
  • Your date of birth.
  • The travel document 'type' eg: passport.
  • Your nationality.
  • Passport Country of Issue.
  • Passport number and expiry date.

When is the information required by

  • Either at the time of booking or at least 7 days before travel in order for your tickets to be processed in time. Failure to do so will prevent tickets from being issued. Any API details received within 7 days of departure will result in a Ticket on Departure being arranged, for which you maybe charged.

How can I provide this information?

  • Please visit our API page on our website where you can input the information. Alternatively you can call Administration on 0845 330 2083.

What if I book late?

  • Our website will not confirm a booking within 7 days of travel, unless you input your API details, so please have them to hand.
  • Ticket on Departure information will not be provided until we have your API details.
 
Q. Is it safe to walk about?

A. There is very little crime against tourists in Senegal but as with any foreign destination, we advise you to exercise caution and not show off valuables or large amounts of cash when out and about, particularly in crowded areas.

 
Q. What are the beaches like?

A. Saly has glorious white, sandy beaches – why else would the French call it Senegal’s Côte d’Azur?  Set in a bay, the waters are calm and clear, perfect for swimming and water sports. In the Sine Saloum Delta, some of the hotels are set on rivers although there are still small sandy, beaches at frequent intervals. Caution should be taken though when swimming in any deep water, as there can be strong currents.

 
Q. Is there a problem with electricity?

A. There can be problems with electricity, however hotels have their own back up generators. Any slight disruption in supply may affect the efficiency of air-conditioning and supply of hot water. The current is 220V and round 2 pin adaptors are needed.

 
Q. Do UK mobile phones work in Senegal?

A. Most UK mobile phones do work, however it is best to check with your provider before you travel. You can also buy a prepaid SIM card for your phone in Senegal and will be given a local mobile number.

 
Q. How can I get out and see more of the country?

A. We offer a full excursion programme to enable guests to explore the area around the resorts. Trips include: Île de Gorée, from where slaves were transported to the New World and Le Lac Rose, also known as the Pink Lake or Lac Retba, which is the final destination of the Paris-Dakar Rally and gets its name from the way the lake shimmers in shades of pink due to the water’s high mineral content.

 
Q. Will one of your representatives visit our hotel?

A. In Senegal we work with a local handling agent, who arranges our transfers from Dakar International Airport to our hotels. (If you are travelling from The Gambia, our resort office in Banjul will arrange your transfers). An agent representative will also visit the hotels in Saly regularly but there are no visits in most of our hotels in the Sine Saloum Delta (we do have a representative in Le Royal Lodge), however in these smaller hotels you will be well looked after by the hotel staff who will be happy to answer any queries and arrange excursions for you.

 
Q. What is the food like?

A. Excellent. Most of the hotels are French owned and / or employ French chefs, so food is of a particularly high standard, with a variety of international and also local dishes on offer making the most of fresh seafood and local produce.

 
Q. Can I go on safari?

A. Senegal has no migrating wildebeest, giraffes or any of the large animals commonly associated with Africa, however in Saly you can visit the Bandia Nature Reserve where you can see up close and roaming freely giraffes, rhino, zebra, ostrich, antelopes, buffalo bush pigs, impala etc. In the Sine Saloum Delta you can also see a breathtaking variety of birdlife, in addition to monkeys, baboons, hyenas, lizards, dolphins and manatees.

Call Us

For general enquiries, calling from outside the UK and sales information:

General Inquiry

Sales Enquiries

0845 330 2080 (UK)

+44 1489 866947 (OVERSEAS)

Opening Hours

UK CALL CENTRE OPENING HOURS

Mon-Fri until 10th Feb: 9am-9pm

Mon-Fri 13-29th Feb: 9am-7pm

Sat: 9am - 5pm
Sun: 10am - 4pm

All calls are answered live within 9 seconds (2011 avg)

 
 
General Inquiry

Administration (After sales)

0845 330 2083 (UK)

+44 1489 866978 (OVERSEAS)

Opening Hours
Mon-Thurs: 9am - 5.30pm
Fri: 9am - 5.00pm
Sat: Closed
Sun: Closed
 

Meet Our Sales Team...

Our expert sales team is on hand to help you with any type of enquiry.

Kerry

Kerry

Likes - Le Royal Lodge

Kerry enjoyed a touring trip of the Gambia & Senegal, taking in many areas & properties & noticing the many differences between these 2 countries. Her highlight was then spending the final few days enjoying a well earned rest at the gorgeous Royal Lodge!

 
 
Nina

Nina

Likes - Lamantin Beach Hotel

Nina's favourite experience whilst in Senegal was visiting the Bandia nature reserve. She finds that, having a European influence, the general service in Senegal is higher of that in the Gambia.

 
 
Natalie

Natalie

Likes - the Bandia Nature Reserve

Natalie really enjoyed her stay at the Hotel Espadon & in particular loved the high quality food & gorgeous beach there.

 
 
Claire

Claire

Likes - Souimanga Lodge

The Sine Saloum area of Senegal is absolutely stunning. The view from the pool at Souimanga Lodge is amazing & it's so peaceful there. This area is excellent if you want to do some bird watching or just completely relax.

 
 
Ingrid

Ingrid

Likes - Espadon Hotel

As a lover of Seafood Ingrid found the cuisine at the Espadon Hotel excellent. Not only does the restaurant have a great atmosphere but it's lovely to have a cocktail as the sun sets at Le Ponton.

 

Email Us

Email your enquiry to a member of our sales team:

Sales enquiry emails are answered in real time during normal office hours.

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Request a Call Back from our Sales Team

A member of our expert reservations team will endeavour to call you back within 15 minutes during normal office hours (unless a preferred time is selected)

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Business Contact Information

For specific business enquiries:

Department Information
Web Related Information
 
General Inquiry

Press: Jenny Adams
0845 330 2077
press@senegal.co.uk

 
General Inquiry

Customer Relations:  Sarah Taylor
+44 (0)1489 866951
customerrelations@senegal.co.uk

 
General Inquiry

Recruitment: Elaine Mayston
+44 (0)1489 866925
careers@senegal.co.uk

 
Vouchers Inquiry

Travel Agents: Jason Dicks
0845 330 2066
trade@serenity.co.uk

General Inquiry

Affiliates: Matt Smith
+44 (0)1489 866942
affiliates@senegal.co.uk

 
General Inquiry

Website Links: Matt Smith
+44 (0)1489 866942
links@senegal.co.uk

 
 
 
General Enquiries
Contact Address
 
General Inquiry

Reservations:
0845 330 2080
/ +44 1489 866947
Email reservations »

Administration
0845 330 2083
/ +44 1489 866978
Email administration »

Fax: 0845 330 2045 / +44 1489 866917

General Inquiry

The Senegal Experience
Serenity Holidays Ltd
Atlantic House
3600 Parkway
Solent Business Park
Fareham
Hampshire
PO15 7AN

 
 
 
Senegal Contact Details
 
General Inquiry

The Senegal Experience Resort Office
c/o Senegambia Beach Hotel
Kololi
Banjul
PO Box 2373
The Gambia

Senegambia Hotel Office Hours
Monday to Friday 9am - 5pm
Saturday 9am - 1pm
Sunday Closed

Office Tel: (00220) 4461104 / 4460317
Flight/Reservations Information.
Fax: (00220) 4464788
Admin : (00220) 4463867 (Holidays)
Customer Relations: (00220) 4463864

 

 
How To Find Us

By Road
Solent Business Park, Whiteley - M27:J9
Portsmouth - 12 miles
Southampton - 10 miles
Fareham - 5 miles

How To Find Us

By Air
Southampton Airport 7 miles away
with daily flights across Europe.

How To Find Us

By Rail:
Waterloo to Swanwick - 143 mins
Waterloo to Soton Central - 69 mins
Soton Central to Swanwick - 20 mins

How To Find Us

By Sea:
Passenger service from Portsmouth
to Cean, Cherbourg, St Malo and
Le Havre.

 
 
 
 
 
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Latest Press RSS Feed

5 Of The Best

ABTA Magazine

19 January 2012

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Latest News

Senegal win Africa Nations Cup qualifier

31 March 2011

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