Skip Navigation LinksHome»About Us»Contact Us

Contact Us

How can we help you today?

Chose what works best for you, from either our powerful Questions & Answers section or by phone or email.
(We endeavour to answer emails in real time during normal office hours)

 
 

Questions & Answers

We've put together a list of answers to questions we are often asked by our customers before travelling:

KEY WORD SEARCH

SEARCH WHOLE WEBSITE

 
 

(Searches and filters our Q&A list below).

Q. Is it safe to walk about?

Q. What are the beaches like?

Q. Is there a problem with electricity?

Q. Do UK mobile phones work in Senegal?

Q. How can I get out and see more of the country?

Q. Will one of your representatives visit our hotel?

Q. What is the food like?

Q. Can I go on safari?

Call Us

For general enquiries, calling from outside the UK and sales information:

General Inquiry

Sales Enquiries

0845 330 2080 (UK)

+44 1489 866947 (OVERSEAS)

Opening Hours

OPENING HOURS

Mon - Thurs: 9am-6pm
Fri: 9am-5.30pm
Sat: 9am-5pm
Sun: Closed

All calls are answered live within 8 seconds (2009 avg)

 
 
General Inquiry

Administration (After sales)

0845 330 2083 (UK)

+44 1489 866978 (OVERSEAS)

Opening Hours

Mon - Thurs: 9am-5.30pm
Fri: 9am-5pm
Sat/Sun: Closed

 

Meet Our Sales Team...

Our expert sales team is on hand to help you with any type of enquiry.

Kerry

Kerry - Team Leader

Likes - Le Royal Lodge

Kerry enjoyed a touring trip of the Gambia & Senegal, taking in many areas & properties & noticing the many differences between these 2 countries. Her highlight was then spending the final few days enjoying a well earned rest at the gorgeous Royal Lodge!

 
 
Nina

Nina

Likes - Lamantin Beach Hotel

Nina's favourite experience whilst in Senegal was visiting the Bandia nature reserve. She finds that, having a European influence, the general service in Senegal is higher of that in the Gambia.

 
 
 
Shelley

Shelley

Likes - the Bandia Nature Reserve

Shelley really enjoyed her stay at the Hotel Espadon & in particular loved the high quality food & gorgeous beach there.

 
 
Anna

Anna

Likes - The Lamantin Beach

Anna's favourite hotel is The Lamantin Beach. She found sitting at the Le Beluga restaurant in the evening watching the sunset across the marina and the sea to be a great setting.

 
 
Ingrid

Ingrid

Likes - Espadon Hotel

As a lover of Seafood Ingrid found the cuisine at the Espadon Hotel excellent. Not only does the restaurant have a great atmosphere but it's lovely to have a cocktail as the sun sets at Le Ponton.

 
 
Lynda

Lynda

Likes - Lodge Les Collines

Lynda visited Goree Island during her trip to Senegal & thought it was an amazing experience, likening it to stepping back in time and getting to really understand the history of this country.

 

Email Us

Email your enquiry to a member of our sales team:

Sales enquiry emails are answered in real time during normal office hours.

Enquiry Type:
Name:
Email:
Confirm Email:
Telephone No:
Preferred Time of Call:
Message:

Request a Call Back from our Sales Team

A member of your expert reservations team will endeavour to call you back within 15 minutes during normal office hours (unless a preferred time is selected)

Enquiry Type:
Name:
Email:
Confirm Email:
Telephone No:
Preferred Time of Call:
Message:

Business Contact Information

For specific business enquiries:

Department Information
Web Related Information
 
General Inquiry

Press: Jenny Adams
0845 330 2077
press@senegal.co.uk

 
General Inquiry

Customer Relations:  Sarah Taylor
+44 (0)1489 866951
customerrelations@senegal.co.uk

 
General Inquiry

Recruitment: Elaine Mayston
+44 (0)1489 866925
careers@senegal.co.uk

 
Vouchers Inquiry

Travel Agents: Jason Dicks
0845 330 2066
trademarketing@serenityholidays.co.uk

General Inquiry

Affiliates: Matt Smith
+44 (0)1489 866942
affiliates@senegal.co.uk

 
General Inquiry

Website Links: Matt Smith
+44 (0)1489 866942
links@senegal.co.uk

 
 
 
General Enquiries
Contact Address
 
General Inquiry

Reservations:
0845 330 2080
/ +44 1489 866947
Email reservations »

Administration
0845 330 2083
/ +44 1489 866978
Email administration »

Fax: 0845 330 2045 / +44 1489 866917

General Inquiry

The Senegal Experience
Serenity Holidays Ltd
Cutter House 1560 Parkway,
Solent Business Park,
Fareham,
Hampshire,
UK,
PO15 7AG

 
 
 
Senegal Contact Details
 
General Inquiry

The Senegal Experience Resort Office
c/o Senegambia Beach Hotel
Kololi
Banjul
PO Box 2373
The Gambia

Senegambia Hotel Office Hours
Monday to Friday 9am - 5pm
Saturday 9am - 1pm
Sunday Closed

Office Tel: (00220) 4461104 / 4460317
Flight/Reservations Information.
Fax: (00220) 4464788
Admin : (00220) 4463867 (Holidays)
Customer Relations: (00220) 4463864

 

 
How To Find Us

By Road
Solent Business Park, Whiteley - M27:J9
Portsmouth - 12 miles
Southampton - 10 miles
Fareham - 5 miles

How To Find Us

By Air
Southampton Airport 7 miles away
with daily flights across Europe.

How To Find Us

By Rail:
Waterloo to Swanwick - 143 mins
Waterloo to Soton Central - 69 mins
Soton Central to Swanwick - 20 mins

How To Find Us

By Sea:
Passenger service from Portsmouth
to Cean, Cherbourg, St Malo and
Le Havre.

 
 
 
 
 
Holiday Search & Book
Adults (12+)
Children (2-11)
Infants (<2)
 

Choose Your Departure Point(s):

Departure Airport

 

Please choose which UK airport you would like to fly from.

To search all UK airports please leave check-boxes blank

 


 

Duration:

 
 

Choose Your Departure Date:

Departure Date

 

Click the calendar icon to choose your preferred Departure Date. Dates that are available are highlighted.

 
 
 
 

Other Search Options

 
 
 
 
 
 

E-mail This Page

 

Please enter your e-mail address and the address of the person you wish to send this page link to.

Your Name:
Your E-mail:
Recipient's E-mail:
Message:
 

Send Us Your Feedback

 

Feedback is a great way of making sure the services we provide are kept up to standard; by filling out the form below it will help us get an idea of how well the site is performing, and of any changes we might make. You also have an opportunity to leave your comments.

How would you rate our website in the following areas?

  Poor .................................. Excellent
Quality and range of information:
Ease of use:
Look and feel:
Speed and performance:
Overall experience:
 
Your Name:
Your E-mail:
Your Comments:
If you had a particular goal, have you been able to achieve it?
 
Enter the code:
 
 

How useful have you found this page?

 

Click on your rating (5 stars is highest).

Opening Hours

 

Reservations - 0845 330 2080

OPENING HOURS

Mon - Thurs: 9am-6pm
Fri: 9am-5.30pm
Sat: 9am-5pm
Sun: Closed

All calls are answered live within 8 seconds (2009 avg)

More contact information »