Please call, email, chat or use the comprehensive Questions & Answers section below
(We endeavour to answer emails in real time during normal office hours)
For general enquiries, calling from outside the UK and sales information:
+44 1489 866947 (OVERSEAS)
Mon-Fri: 9am-7pm Sat: 9am - 5pm Sun: 10am - 4pm
All calls are answered live within 9 seconds (2012 avg)
+44 1489 866978 (OVERSEAS)
Our expert sales team is on hand to help you with any type of enquiry.
Kerry Townsend – Sales Team Leader – worked for Serenity Holidays since 1999
Having a real passion for the Gambia, I was sceptical to see what Senegal would have to offer & how it would compare; I needn’t have worried... The beaches are beautiful, the locals less interested in tourists, & there's a strong European influence along with the African. It makes for an interesting destination & with the attraction of larger tourist towns like Saly, smaller, less commercialised areas like the Sine Saloum, & the Nature Reserves, it means twin centre holidays are really popular. I especially love the Lamantin Beach Hotel - I could spend hours there just relaxing & watching the world go by (cocktail in hand obviously)
Lydia Thorn – Sales Consultant – worked for Serenity Holidays since 2007
Having visited Gambia on numerous occasions and only ever doing a day trip to Senegal, I was so excited to finally go there properly. The journey out of Dakar was so interesting; I couldn't stop looking out of the car window at all the action along the streets. To move from this to the beautiful Bandia Park the following day was a remarkable contrast. We spent the morning Rhino & Giraffe spotting before heading to Tama Lodge for lunch, which was amazing. I loved eating with my bare feet in the sand. If you have been to Gambia a few times already, or just prefer the less commercialised destinations, then Senegal is highly recommended!
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Scheduled flight services can be subject to time changes, however where possible we will do our very best to notify you prior to travel. If you need to speak to anyone regarding your flight whilst at the airport or in transit, please go to the Brussels Airlines desk. Occasionally, despite the best efforts of all concerned, flights are delayed for reasons beyond our personal control. If a long delay occurs, we or the airline, will do our very best to provide a snack or meal when appropriate and in the case of an overnight delay, suitable accommodation. Please note that the choice of accommodation for flight delays is made by the airline and is not part of your original package holiday.
Holiday insurance is a must. We feel it is so important that we insist you either take our special holiday insurance or arrange a policy yourself at the time of booking which must provide cover equal to our own standard policy.
If you have taken our insurance and have booked online or have received an email invoice from us, the insurance policy will appear as a PDF link within your emailed invoice. If you receive a posted invoice, the insurance policy will be in the form of a booklet. In both cases your booking reference acts as the policy number and your invoice is the insurance certificate.
Debit cards (no handling charge)
Credit cards (will incur a 2% handling charge)
Unfortunately we are not able to accept Solo cards
Cheques made payable to The Senegal Experience and your holiday reference added to the reverse of the cheque along with your name and address.
Please quote your booking reference number on all bank transfer transactions
Luggage allowance on Brussels Airlines flight is 2 pieces per person, maximum of 23kgs each. The dimensions of each piece must not exceed 158cm (length, width and height). Only two bags of hold luggage are permitted per person. Each piece of hand luggage may not be larger than 55x40x23 cm and may not weigh more than 8 kgs. Please ensure that you only carry one piece of hand luggage.
If you are staying at Hotel Keur Saloum or Domain Les Palétuviers, the flights will be chartered in to Banjul, The Gambia, so the luggage allowance is 20 kgs per person and hand luggage is 5kgs per person.
French is the official language in Senegal, although a little English is spoken in hotels.
British passport holders do not require a visa for entry to Senegal for up to a 3 month stay. All other nationalities should check with the Embassy of Senegal; telephone 0207 9384048 or visit www.senegalembassy.co.uk
Yes, between Dakar Airport and your hotel. Some transfers to the Sine Saloum Delta area may be along unlit, bumpy tracks. All transfers will be in air conditioned 4x4 vehicles or mini buses. Transfers to/from Banjul will also include a crossing on the Barra Ferry, which may be on foot (escorted) to avoid queues. Please contact us if you wish to upgrade to a private or tailor made transfer.
These can be expected 2 weeks prior to your date of travel and will include our information booklet 'Your Guide to Senegal' which we hope you will find useful. If you are travelling as part of a tour, your tour itinerary will also be included in this pack.
If you have any special requests for your holiday accommodation or flights, please ensure they are requested at the time of booking as procedures for flight requests vary from airline to airline and they require as much notice as possible.
We shall be pleased to pass on your request to the airline or hotel, however we cannot guarantee that they will be met.
Any amendment will be subject to availability, amendment charges, plus any difference in costs. Further details should be obtained from our Administration Department on 0845 330 2083 or at email@example.com
We advise that you consult your doctor prior to booking as certain medications may be recommended. No vaccinations are compulsory to visit Senegal from the UK, however we strongly suggest you take anti malaria tablets. We have joined forces with the Lloyds Pharmacy Online Doctor so you can now purchase your malaria tablets on line and have them delivered direct to your door. Any commission we receive from sales will be donated to our School Development Fund. Please click the following link to access the service: Lloyds Pharmacy - Online Doctor
Under International Health Regulations, a certificate of yellow fever vaccination is required from travellers over 9 months of age travelling from The Gambia to Senegal or vice versa. Although no inoculations are complusory if travelling from the EU, you may be asked to show a yellow fever certificate if passing between The Gambia and Senegal.
The local currency is the West African CFA Franc, although Euros are also accepted in hotels. Please be aware that travellers cheques are not widely accepted. Credit cards are generally accepted in hotels and restaurants, however you should always ask about surcharges. Some hotels may not accept credit cards but this will be indicated on your paperwork.
As a result of UK Government legislation, we are required to collect Advance Passenger (passport) Information from all customers (including infants) travelling to and from the UK by air. If we do not receive this information, tickets cannot be processed.
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A. There is very little crime against tourists in Senegal but as with any foreign destination, we advise you to exercise caution and not show off valuables or large amounts of cash when out and about, particularly in crowded areas.
A. Saly has glorious white, sandy beaches – why else would the French call it Senegal’s Côte d’Azur? Set in a bay, the waters are calm and clear, perfect for swimming and water sports. The resort of La Somone is also set beside a sandy beach and benefits from the sea on one side of the beach and the lagoon on the other. In the Sine Saloum Delta, some of the hotels are set on rivers, although there are still small sandy beaches at frequent intervals. Caution should be taken though when swimming in any deep water, as there can be strong currents.
A. There can be problems with electricity, however hotels have their own back up generators. Any slight disruption in supply may affect the efficiency of air-conditioning and supply of hot water. The current is 220V and round 2 pin adaptors are needed.
A. Most UK mobile phones do work, however it is best to check with your provider before you travel. You can also buy a prepaid SIM card for your phone in Senegal and will be given a local mobile number.
A. We offer a full excursion programme to enable guests to explore the area around the resorts, which can be arranged through your representative or hotel reception. Trips include: Île de Gorée, from where slaves were transported to the New World and Le Lac Rose, also known as the Pink Lake or Lac Retba, which is the final destination of the Paris-Dakar Rally and gets its name from the way the lake shimmers in shades of pink due to the water’s high mineral content.
A. In Senegal we work with a local handling agent, who arranges our transfers from Dakar International Airport to our hotels. (If you are travelling from The Gambia, our resort office in Banjul will arrange your transfers). An agent representative will also visit the hotels in Saly regularly but there are no visits in most of our hotels in the Sine Saloum Delta (we do have a representative in Le Royal Lodge), however in these smaller hotels you will be well looked after by the hotel staff who will be happy to answer any queries and arrange excursions for you.
A. Excellent. Most of the hotels are French owned and / or employ French chefs, so food is of a particularly high standard, with a variety of international and also local dishes on offer making the most of fresh seafood and local produce.
A. Senegal has no migrating wildebeest, giraffes or any of the large animals commonly associated with Africa, however in Saly you can visit the Bandia Nature Reserve where you can see up close and roaming freely; giraffes, rhino, zebra, ostrich, antelopes, buffalo bush pigs, impala etc. In the Sine Saloum Delta you can also see a breathtaking variety of birdlife, in addition to monkeys, baboons, hyenas, lizards, dolphins and manatees.
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The Senegal Experience Serenity Holidays Ltd
Solent Business Park
The Senegal Experience Resort Office c/o Senegambia Beach Hotel
PO Box 2373
Senegambia Hotel Office Hours Monday to Friday 9am - 5pm
Saturday 9am - 1pm
Sunday Closed Office Tel: (00220) 4461104 / 4460317
Flight/Reservations Information. Fax: (00220) 4464788 Admin : (00220) 4463867 (Holidays) Customer Relations: (00220) 4463864
By Road Solent Business Park, Whiteley - M27:J9
Portsmouth - 12 miles
Southampton - 10 miles
Fareham - 5 miles
Southampton Airport 7 miles away
with daily flights across Europe.
By Rail: Waterloo to Swanwick - 143 mins
Waterloo to Soton Central - 69 mins
Soton Central to Swanwick - 20 mins
By Sea: Passenger service from Portsmouth
to Caen, Cherbourg, St Malo and
NEW: The Senegal Experience Brochure 2012/13
The Senegal Experience
11 June 2012
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Find out all you need to know about travel to Senegal.
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